Privacy policy

Last updated: August 4, 2026

Optimal Aligners (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or use our services.

Information we collect

We may collect the following types of information:

• Personal Information: Name, email address, phone number, mailing address, and other contact details you provide when submitting cases or contacting us.
• Professional Information: Dental practice name, license number, and professional credentials for healthcare providers.
• Patient Information: Dental records, impressions, scans, and treatment-related data submitted for aligner fabrication.
• Usage Data: Information about how you interact with our website, including IP address, browser type, and pages visited.

How we use your information

We use the collected information for the following purposes:

• To provide and maintain our aligner services
• To process and fulfill orders for dental appliances
• To communicate with you about your cases and orders
• To provide customer support and respond to inquiries
• To send promotional communications (with your consent)
• To improve our website and services
• To comply with legal obligations

HIPAA compliance

As a dental laboratory, we are committed to maintaining the privacy and security of protected health information (PHI) in accordance with the Health Insurance Portability and Accountability Act (HIPAA). We implement appropriate administrative, physical, and technical safeguards to protect PHI.

Information sharing

We may share your information with:

• Service Providers: Third parties who assist in our operations, such as shipping carriers and payment processors.
• Manufacturing Partners: Trusted partners involved in aligner fabrication.
• Legal Requirements: When required by law or to protect our rights.

Data security

We implement industry-standard security measures to protect your information, including encryption, secure servers, and access controls. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

Data retention

We retain your information for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes. Patient records are retained in accordance with applicable healthcare regulations.

Your rights

Depending on your location, you may have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information
• Opt-out of marketing communications
• Lodge a complaint with a data protection authority

Cookies

Our website may use cookies and similar tracking technologies to enhance your browsing experience. You can control cookie settings through your browser preferences.

Changes to this policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the “Last updated” date.

Contact us

If you have questions about this Privacy Policy or our privacy practices, please contact us at info@optimalaligners.com or 833-745-7761.